Return and Refund Policy

1. Return Window

We offer returns within 7 to 10 working days from the date of delivery for unopened products in original condition with all accessories and documentation intact. The return timeline starts from the date you receive the product.

2. Return Conditions

Products must meet the following conditions to be eligible for return:

• Product must be unused and in original condition
• Original packaging, tags, and manuals must be intact
• All accessories and components must be included
• Product must not be damaged, modified, or tampered with
• Electronic items cannot be returned once opened unless defective

3. Refund Processing

Refunds will be processed within 7 to 10 working days of receiving the returned product. Once we receive and inspect the returned item, we will process your refund to the original payment method. You will receive an email confirmation once the refund has been processed.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong product, defective item, or damaged during shipping). In such cases, we will arrange for the return pickup at no cost to you.

5. Defective Products

If you receive a defective product, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the defect for faster processing.

6. Non-Returnable Items

The following items cannot be returned:

• Opened electronic items (unless defective)
• Personalized or customized products
• Products damaged due to misuse or accidents
• Items without original packaging or tags

7. How to Initiate a Return

To initiate a return:

1. Contact us at enobabpur@gmail.com or call 01987256896
2. Provide your order number and reason for return
3. We will provide you with return instructions and return address
4. Package the item securely in original packaging
5. Ship the item to the provided address

8. Third-Party Responsibility

If we allow any third-party advertisements on our website, it is the merchant's responsibility. If the merchant shares any customer information with any third party, it shall be the merchant's responsibility. We are not liable for any issues arising from third-party interactions.